Notice for Outpatient Service and Hospitalization

Outpatient Servicel

I. Classification of outpatient service:

The outpatient service of the Hospital is divided into general outpatient service and special outpatient service.

(1)    General Outpatient Service: the part of the outpatient service timetable in white, in which the patient can make an appointment him/herself up to 5 weeks in advance.

(2)    Special Outpatient Service: the part of the outpatient service timetable in red, in which the patient cannot make an appointment by him/herself, but has to be referred by a general outpatient doctor or by a doctor from another hospital.

II. Methods for Registering Appointment:

(1)    On-site registration: register at the registration counter within the registration opening time period on the required day.

(2)    Telephone registration: there are staff and voice appointment lines available to handle appointment registration for general outpatient service within five weeks.

(3)    Internet registration: this is limited to returning patients of the Hospital only, 24 hours, open all year, for appointment registration for general outpatient service within five weeks.

          Website: https://www.hosp.ncku.edu.tw/

(4)    Registration machine: placed beside the cashier/registration counter on the 1^st floor of the outpatient building and inpatient building of the Hospital, with the following functions:

1.   Make appointment and appointment inquiry

2.   Cancel appointment

3.   Inquire regarding the queue progress

4.   Inquire regarding the availability of appointment/doctors or locum tenens (temporary substitutes)

5.   Inquire regarding the leave time of a particular doctor

6.   Inquire regarding the status of application for medical certificate (Disability Determination Certificate, Disability Certificate for Public Servant/Labor/Farmer Insurance, Serviceman Re-examination Certificate)

III. Registration Opening Time:

(1)    On-site registration: 8:10-11:30 AM; 1:00-4:00 PM

(2)    Appointment registration: the appointment registration for general outpatient service is open 5 weeks before the scheduled time. Appointment registration for outpatient service on the day closes 10:30AM for the morning session and 3:00PM for the afternoon session.

IV. On-site registration time and important notice

(1)    On-site registration procedure: ① Take a number →② Register

(2)    Do not take up a queue spot with your belongings. For fairness to people on-site, those holding a queue spot with personal belongings will be deemed as invalid.

(3)    Personal belongings in the waiting area will be cleared away at 6:10AM for the morning session and 11:00AM for the afternoon session. The Hospital will not be responsible for safekeeping them.

(4)    Each person can only take one number and should arrive at the registration counter to wait for your number to be called when registration begins. If your number has already been called when you are not there, please inform the personnel behind the counter. If you missed the number by 30 numbers, you will have to take a new number.

(5)    During the waiting time between obtaining a number and waiting for registration to begin (7:10 - 8:10 AM; 12:00 – 13:00 PM), you are welcome to utilize our food shops/restaurants on B1 of the in-patient building or on the first floor of the outpatient building.

(6)    To shorten your waiting time, you are advised to utilize our telephone or Internet registration service.

(7)    During the access control time of the outpatient building, please enter and exit the building from the side gate on Shengli Road.

(8)    For those who have already registered, to change to on-site registration, you will need to cancel your previous registration first; cancellation of registration for morning session should be made before 7:00AM of the day’s appointment, and before 12:00 PM noon for the afternoon session of the day’s appointment.

(9)    Registration for appointments in the in-patient building is limited to diagnosing departments (Rehabilitation Department and Radiation Oncology Department) in the in-patient building only.

V. Notes for registration and attending a scheduled appointment

(1)    Patients on first-time visit should register at the cashier/registration counter with their NHI IC card and personal ID card, and attend the schedule appointment after registration.

(2)    Returning patients who have completed registration should report to the doctor’s office directly with their NHI IC card and personal ID card. If you do not have a NHI IC card or are receiving treatment under self-payment, please fill in the Reporting Form at the waiting area, or drop the Registered Appointment Form through the small window of the doctors’ office.

1.    Those with special NHI ID (e.g., Catastrophic Illness Card, referral note, return visit note, occupational injury certificate or disabled handbook) should present it to the medical personnel in the office for priority treatment.  

2.    On Saturdays, all cashier/registration affairs of the outpatient building are handled at the cashier/registration counter on the first floor.

(3)    In case of two defaults (missing appointment) within half a year, advance registration for appointment will not be accepted within 3 months from the second default. To cancel the default record, you will need to make an on-site registration once.

(4)    Time for canceling a registered appointment:

Morning session: before 7:00 AM of the day of appointment

Afternoon session: before 12:00 PM noon of the day of appointment.

(5)    Referral patients should present the referral note (in duplicate) and register at any registration counter. Those with an appointment or examination in the in-patient building can register or pay at the outpatient counter on the first floor of the in-patient building, or at the emergency counter on Saturdays.

(6)    At the on-site registration counter, you can only register for the morning or afternoon session during the respective registration time (i.e., you cannot register for the afternoon session during the registration time for the morning session); however, appointments can be made for doctors who are still available.  

(7)    After seeing the doctor, please pay your bill at the cashier counter regardless of whether or not a doctor’s prescription is issued. If you have visited two or more departments, remember to pay all bills. Bills not paid on the day of appointment will be listed as debt from the next day.

(8)     Medicine prescribed in the outpatient department should be collected within 3 days (including holidays).

(9)    In case of a non-working typhoon day as announced by the Tainan City Government, the Hospital will reduce the outpatient schedule.

(10)   Inquiry regarding the queue progress:

You can inquire regarding the queue progress of the day via the Hospital’s website or the Automatic Registration Machine.

VI. Outpatient service

(1)    Service time:

(2)    Payment and collection of continuous prescription for chronic disease

1.   Process the medicine collection procedure at the Hospital 7 days prior to the collection date with your medicine card and NHI IC card; if you have missed the medicine collection date, please contact the cashier/registration counter (extension number 4070-4080) to confirm whether your medicine can be picked up.

2.   Medicine collection time: 7:40-19:30 Monday to Friday; 7:50-12:30 Saturday. Closed during nighttime, holidays and national holidays.

3.   Medicine collection procedure: pay at the cashier counter of the outpatient building first, and then go to the pharmacy counter to collect the medicine according to the handwritten number on the medicine card.

4.   In case of any change to the health condition, please see the doctor immediately.

5.   If the medicine card is lost or has expired, see the doctor for a new prescription.

(3)    Examination

1.   Examination List (e.g., CT, NMR, ultrasound, exercise electrocardiogram, EEG) will be prescribed on the day of the appointment by the doctor.

2.   On the day set for examination, besides reporting to the location as stated in the Reporting Time and Place on the Examination List, remember to bring your NHI card.

3.    Those with appointment or examination in the in-patient building can process the registration or payment at the outpatient counter on the first floor of the in-patient building, or the emergency cashier/registration counter on Saturdays.  

4.   Before examination, please carefully read the instructions and important notices issued.

(4)    Obtaining the examination report

1.   Register to see the doctor:

       The report will be interpreted and explained by the doctor in person (a registration fee and diagnostic fee will apply.)

2.   Apply for printing the report at the service counter:

       You can print out the report for examination done within 6 months for NT$5 per item (without doctor’s interpretation and explanation); the ID card of the patient (and the respective consignee, if not the patient him/herself) will be needed upon application.

3.   Have the report posted:

       If the doctor assesses that the report can be posted to the patient, the replying fee and mailing fee will be charged to the bill of the day of the outpatient visit; the report will be sent to the patient by registered mail.

4.   Copy X-ray scan or image CD:

Please apply at the counter of the Department of Diagnostic Radiology with the ID card of the patient (and the respective consignee, if not the patient him/herself).

Hospitalization

I. Admission procedure:

(1)    If the outpatient doctor or the emergency doctor considers it necessary for the patient to be hospitalized according to his/her health condition, the doctor will prescribe a hospitalization permission note. Please present the note to the referral center of the outpatient building, comprehensive counter of the in-patient building or emergency cashier counter to make a hospitalization appointment and then wait for the Hospital’s notice at home.

(2)    Please bring the NHI IC card and relevant certificates (e.g., catastrophic illness or occupational injury certificate) on the day to be hospitalized. Please supplement any missing documents within 3 days.

II. Discharge procedure:

After the doctor issues the discharge note, bring it as well as relevant certificates and money to the pharmacy on the first floor of the in-patient building to collect the medicine, and then go to the payment counter of the Medical Affairs Office (first floor of the in-patient building) to pay the fees.